• “We’re recruiting the same posts over and over.” • “Our most experienced people are going early, and taking the corporate memory with them.” • “Sickness absence is up and nobody can say exactly why.” • “People are at their desks but they’re not really here.”
• “We’ve run the survey three years running and the scores haven’t moved.” • “We know what the survey says. We don’t know what to do about it.” • “Nothing gets improved without a working group.” • “The same problems keep coming back with different names.”
• “The strategy isn’t landing.” • “We’ve had four restructures in six years and people have stopped believing the next one will be different.” • “Everyone is busy and nobody can say what we’re prioritising.”
• “Meetings have quadrupled and decisions have slowed.” • “The same three people are holding everything together.” • “People do exactly what is asked and nothing more.” • “Managers won’t decide anything without checking upwards first.”